Thank you for shopping with Afiyahvet. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website.
1. Order Processing & Handling Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation with tracking details once your order is shipped.
2. Shipping Methods & Delivery Time
- We offer standard and express shipping options.
- Standard shipping: Estimated delivery within 3-7 business days.
- Delivery times may vary depending on your location and external factors such as weather or courier delays.
3. Shipping Fees
- Shipping fees are calculated at checkout based on order weight, size, and delivery location.
- Free shipping may be available for orders exceeding RM150.
4. Delivery Restrictions
- We currently ship within Malaysia.
- We do not ship to P.O. boxes or restricted areas.
5. Order Tracking
- A tracking number will be provided once your order has shipped.
- You can track your order through the courier’s website.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery time, please contact us for assistance.
- Afiyahvet is not responsible for lost or stolen packages once they have been marked as delivered by the courier.
7. Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
- Provide photos of the damaged/incorrect item, and we will arrange for a replacement or refund as per our return policy.
8. Cancellation & Refunds
- Please refer to our Cancellation & Refunds Policy for information on returns and refunds.
If you have any questions about these Shipping Policy, please contact us at:
Afiyahvet
Phone: +06-350 0014
Email: info@afiyahvet.com
Website: https://www.afiyahvet.com/
Thank you for choosing Afiyahvet for your pet care needs!